Concerning online bill payment

[fadelelaloul]

Two transactions on my prepaid fido phone

on 12 oct, 2016    1- un authorized bill      addon                20    CAD . .

                             2- un authorized bill      refilling               20    CAD.

also balance of these  two bills doesnt appear on my fido balance .

pleaee verify .

***Edited to add Labels***

[fadelelaloul]

Welcome to the community @fadelelaloul!

Would you know if you're set up on automatic payment or not? On automatic refills, we automatically take the balance so you can continue using your services.

If your plan is 40$, we take the a payment of the 40$ to activate it. That will explain the reason why the balance shows as 0$. 

[FidoTerry · Accepted solution]

Welcome to the community @fadelelaloul!

Would you know if you're set up on automatic payment or not? On automatic refills, we automatically take the balance so you can continue using your services.

If your plan is 40$, we take the a payment of the 40$ to activate it. That will explain the reason why the balance shows as 0$.