Concerning online bill payment

Concerning online bill payment

Concerning online bill payment

SOLVED
fadelelaloul
I'm a Participant Level 1

Concerning online bill payment

Two transactions on my prepaid fido phone

on 12 oct, 2016    1- un authorized bill      addon                20    CAD . .

                             2- un authorized bill      refilling               20    CAD.

 

also balance of these  two bills doesnt appear on my fido balance .

pleaee verify .

 

***Edited to add Labels***

Accepted Solution

Re: Concerning online bill payment

Solved by Former Moderator FidoTerry

Welcome to the community @fadelelaloul! Smiley

 

Would you know if you're set up on automatic payment or not? On automatic refills, we automatically take the balance so you can continue using your services.

 

If your plan is 40$, we take the a payment of the 40$ to activate it. That will explain the reason why the balance shows as 0$. 

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1 REPLY 1
FidoTerry
Former Moderator

Welcome to the community @fadelelaloul! Smiley

 

Would you know if you're set up on automatic payment or not? On automatic refills, we automatically take the balance so you can continue using your services.

 

If your plan is 40$, we take the a payment of the 40$ to activate it. That will explain the reason why the balance shows as 0$.