Charges after fraud attempt.

Charges after fraud attempt.

Charges after fraud attempt.

williamong1
I'm a Participant Level 1

Charges after fraud attempt.

Hi, 

 

So about last month I called Fido's fraud team and they told me that they had blocked my account because somebody had accessed it. I changed my password and everything and had hoped that things were solved. Now, I'm looking at my bill and I'm $200 over what I usually pay. 

 

Looking at my bill, I have outgoing international calls from Montreal and that alones costs me 168 dollars. Clearly there's an issue. I live in Vancouver.

 

Any help is appreciated if anything can be done now, otherwise I'll phone the fraud team tomorrow (Can somebody give me their number?).

 

 

1 REPLY 1
FidoManuel
Former Moderator

Hi @williamong1!

 

Welcome to the Community!

We ask our members to use the Community as a self-serve tool. If you have any question regarding our services, you can start by searching here.  

You can find a lot of answers to your questions even ask for help from other members. 

For any question regarding your own account, we suggest you contact us through one of these methods.

I'll be sending you a PM in a few minutes to take a closer look at your account. 

Stay tuned.