Charged and changed the Plan without notice

Charged and changed the Plan without notice

Charged and changed the Plan without notice

chuchunte
I'm a Participant Level 2

Charged and changed the Plan without notice

I changed my plan as $40 to keep my phone number and for short visit from 2016. 

Sometime, I can back and travel US which made me out of data so bought some. But started from June 19,2018 Fido secretly changed my plan and add 3GB $30 bill on my account. I have to pay 78.40 with tax. It was $44.80. 

Even I tried to change the plan as $45 2GB, it will still add the 3GB $30. This become $75. (with tax is 78.40)

If it is not because my creadit card is going to expire I would never find out. 

So far Fido is over charged me for $ 201.6 (6 month from June 2018 to November 2018, I bet Dec 2018 will repeat the same)

 

Fix it! 

2 REPLIES 2
chuchunte
I'm a Participant Level 2

After I called the FIDO this morning the problem is solved. Smiley

Plan renew as $45 and no more 3GB for $30.0

Hey chuchunte

 

Welcome to the Community! 

 

Glad to hear it's been sorted out Smiley Don't hesitate to reach back if there is anything else you need!