Changing sim card online

[egghead]

Hi here,

I am already a customer of Fido's prepaid service. I bought a new sim card because the previous sim card is too big for my dad's phone. Unfortunatly, I could not find the option to activate a new sim card at the prepaid serivce webpages. How do I activate my new sim card?

Thanks,
Robert

***edited title***

[egghead]

Hey @egghead  ,

It's not possible to activate a SIM card online for a prepaid account, you'd need to reach out to customer service!

Let us know if you still need help with this.

[egghead]

Finally I was able to chang my sim card. The only way is to "call Fido" (1-888-481-FIDO, then 411), and you will need to talk to a customer service representative.

[FidoRanya · Accepted solution]

Hey @egghead  ,

It's not possible to activate a SIM card online for a prepaid account, you'd need to reach out to customer service!

Let us know if you still need help with this.