Changing sim card online

Changing sim card online

Changing sim card online

SOLVED
egghead
I'm a Contributor Level 1

Changing sim card online

Hi here,

 

I am already a customer of Fido's prepaid service. I bought a new sim card because the previous sim card is too big for my dad's phone. Unfortunatly, I could not find the option to activate a new sim card at the prepaid serivce webpages. How do I activate my new sim card?

Thanks,
Robert

 

***edited title***

Accepted Solution

Re: RE: changing sim card online

Solved by Former Moderator FidoRanya

Hey @egghead  ,

 

It's not possible to activate a SIM card online for a prepaid account, you'd need to reach out to customer service!

 

Let us know if you still need help with this.

View solution in context
2 REPLIES 2
egghead
I'm a Contributor Level 1

Finally I was able to chang my sim card. The only way is to "call Fido" (1-888-481-FIDO, then 411), and you will need to talk to a customer service representative.

FidoRanya
Former Moderator

Hey @egghead  ,

 

It's not possible to activate a SIM card online for a prepaid account, you'd need to reach out to customer service!

 

Let us know if you still need help with this.