Changing my phone number and now my phone won't work

[NB1997]

Hi,

I just changed my phone number on my Prepaid. I noticed after 20 min it still says balance of 0

I even tried to press Re-fill and it wont let me. Keeps say opps sorry, something went wrong on almost ever page i click, doesnt show my history or anything. do i have to wait hours for it to take effect? i cant even receive text msgs or make calls now

[FidoPierre]

Hey NB1997, 

Welcome to the Community.  

I'm sorry to see you're having issues with your phone following the number change. Have you tried turning the phone off for a few moments and then back on? 

This usually helps make sure the change goes through properly. Let us know if you're still having problems with this and I'll send you a PM so we can check out the details of the account together. 

[NB1997]

I tried that 4 times it still isn't working

[FidoPierre]

Thank you for the updates @NB1997, 

I'll send you a PM now so we can check this out together.