Changing my phone number and now my phone won't work

Changing my phone number and now my phone won't work

Changing my phone number and now my phone won't work

NB1997
I'm a Participant Level 2

Changing my phone number and now my phone won't work

Hi,

I just changed my phone number on my Prepaid. I noticed after 20 min it still says balance of 0

I even tried to press Re-fill and it wont let me. Keeps say opps sorry, something went wrong on almost ever page i click, doesnt show my history or anything. do i have to wait hours for it to take effect? i cant even receive text msgs or make calls now

 

 

3 REPLIES 3
FidoPierre
Moderator

Hey NB1997, 


Welcome to the Community. Smiley 

 

I'm sorry to see you're having issues with your phone following the number change. Have you tried turning the phone off for a few moments and then back on? 

 

This usually helps make sure the change goes through properly. Let us know if you're still having problems with this and I'll send you a PM so we can check out the details of the account together. 



NB1997
I'm a Participant Level 2

I tried that 4 times it still isn't working

Thank you for the updates @NB1997

 

I'll send you a PM now so we can check this out together.