Changed plan but not reflected on account?

Changed plan but not reflected on account?

Changed plan but not reflected on account?

yshahn
I'm a Participant Level 3

Changed plan but not reflected on account?

Hello, last month (Nov. 28 to be specific), I contacted an agent through live chat and had my plan changed. They told me it would start at the new billing cycle, midnight of December 5. When I log into my account, the details of the plan still shows as my previous one and I'm wondering what went wrong or if the site just hasn't updated the details yet?

 

Thanks.

 

P.S. Also, please cancel my spotify premium subscription. There is no such cancel option or any other option on fidohub.ca, only tells me I'm subscribed for 9.99/month and a 'get spotify app' button.

3 REPLIES 3
FidoManuel
Former Moderator

Hi @yshahn!

 

Thanks for reaching out!
Did you receive an email confirmation on the day of your billing cycle? That email usually confirms the plan change. 

If that didn't happen, I'll have to take a closer look at your account. We'll also take a closer look at your Spotify subscription. 

Just let me know if you've received the email confirming your plan change. 

 



yshahn
I'm a Participant Level 3

Hello, thanks for replying. No, there was no email confirmation about the plan change at all.. I'm guessing there was some kind of error in the system then?

FidoRanya
Former Moderator

Thanks for confirming Smiley @yshahn

 

I'll send you a PM to take a look at the account.