Changed phone number and lost my balance and plan

Changed phone number and lost my balance and plan

Changed phone number and lost my balance and plan

Hammer1975
I'm a Participant Level 1

Changed phone number and lost my balance and plan

Changed my # on prepaid galaxy 7 edge and the whole plan quit and lost data. Help plz?

4 REPLIES 4
Morg1234
I'm a Participant Level 2

Having exact same issue. Shows error when trying to see my transaction info. Powered phone off and on no help . removed sim put back in nothing. Phone was working till i changed number and just topped up today !!

Hey Morg1234,

 

Welcome to the Community! 

 

 Do you have a prepaid account?

 

Let's take a look at this togeter. 

 

Sending a PM your way soon.



FidoAlyson
Former Moderator

Welcome to the Community @Hammer1975

Did you turn the phone off and on again? Can you let us know if your services are up and running?



Hey @Hammer1975,

 

Were you able to sort this out? Keep us posted.