Changed my number online now no service

[bren77]

I changed my number online and now i have no service i cant text or make calls. I have turned my phone off and on and still no service. I have logged into my account and get an error message to try later.

[FidoNick]

Hey @bren77! 

The phone number change is instantaneous, and the phone should work right away after a quick power-cycle.

As it's not the case, I'm sending you a PM so we can get to the bottom of this!

See you there

[Indeeditsme]

I am having the same issue. Changed my number online and now no calls or texts and my account balance is at $0 and saying N/A everywhere

[FidoMaria]

Hi @Indeeditsme!

Do you have a prepaid account or postpaid account?

[Indeeditsme]

I have a prepaid
Thanks for the response

[FidoMaria]

@Indeeditsme Thanks for clarifying!

It's possible that the balance and plan didn't transfer properly when the number was changed. I'll send you a PM to check it out.