Changed my number online now no service

Changed my number online now no service

Changed my number online now no service

bren77
I'm a Participant Level 1

Changed my number online now no service

I changed my number online and now i have no service i cant text or make calls. I have turned my phone off and on and still no service. I have logged into my account and get an error message to try later.

5 REPLIES 5
FidoNick
Moderator

Hey @bren77

 

The phone number change is instantaneous, and the phone should work right away after a quick power-cycle.

 

As it's not the case, I'm sending you a PM so we can get to the bottom of this!


See you there Smiley



Indeeditsme
I'm a Contributor Level 1

I am having the same issue. Changed my number online and now no calls or texts and my account balance is at $0 and saying N/A everywhere

Hi @Indeeditsme!

 

Do you have a prepaid account or postpaid account?



Indeeditsme
I'm a Contributor Level 1

I have a prepaid
Thanks for the response

@Indeeditsme Thanks for clarifying!

 

It's possible that the balance and plan didn't transfer properly when the number was changed. I'll send you a PM to check it out. Smiley