Change prepaid plan

[RODNEYM1975]

I had credit of 25.00 and i sent text message did not go through. I called 611 said i was suspended or cancelled I am asking why? I am on prepaid I paid 2 20$ cards they both were in valid and took back to store they could not do a thing so rep decided to give 25.00 I under stand it did not fully cover my 45$ but I am looking to lower my plan to where it covers texting only and nights and weekends no data thanks I also sent letter to vice president office: 

**Edited title**

[FidoFaiza]

Hi RODNEYM1975,

Not sure what happened there. Let me send you a private message and we will look into your account. 

Talk soon! 

[RODNEYM1975]

Thanks I just faxed the inbudsmins office also 10 minutes ago: 

[FidoRanya]

Hey @RODNEYM1975 , 

We replied to your PM, we're just waiting on an answer to have this fixed .