Change plan to Black Friday promo $49

Change plan to Black Friday promo $49

Change plan to Black Friday promo $49

SOLVED
lijo
I'm a Participant Level 2

Change plan to Black Friday promo $49

I was with Fido from almost last 3 years. I saw the black friday promo and wanted to update my plan from 60$ (2GB , all unlimited) to 49$(2GB all unlimited). Basically its just price change . I got the confirmation about the effective date of the same from Dec 1 2015. I called the customer care more than 10 times. Initially they filed the case and told 2 to 3 business Days. Then they told it can change only on GrandFather Day (HORRIBLE) . They promised it will be updating on Jan 13 to Jan 14. Today i called the customer service and they said all the cases i filed were closed. How its closed with out Resolving the issue. Created another case, told me it will be resolved in 3 days.. Its not a nice experience for me. ITS Because FIDO dont care about existing customers. ???

 

NOT GOOD EXPERIENCE at all. ANY HELP will be appreciated.

 

 

 

Accepted Solution

Re: Change plan to Black Friday promo $49

Solved by Former Moderator FidoRanya

We're on it lijo Smiley

View solution in context
3 REPLIES 3
FidoRanya
Former Moderator

Hey lijo,

 

Thanks so much for reaching out! 

 

I'm sad to hear that you're not satisfied with your experience, it definitely shouldn't take this long to have this fixed.

 

I'll send you a PM to have this looked into.



lijo
I'm a Participant Level 2

Thanks for the quick response. Kindly help me to get it resolved .

FidoRanya
Former Moderator

We're on it lijo Smiley