Change plan button greyed out

Change plan button greyed out

Change plan button greyed out

I'm a Contributor Level 2

Change plan button greyed out

SO like everyone else unable to contact Fido. I noticed now that the change plan button is now greyed out.



After 24hr of waiting i was finally contacted via Facebook Messanger and asked to fill out the form. THis was over 8hrs ago and have not had a response back since.  


Does anyone else have inside info that Fido is going to extend this offer beyond Dec 19? 


This great plan has turned into horrible publicity. 



Community Manager

Hey @dan6!


I see that you were able to reach someone. If there's anything you need help with, let us know!

I'm a Contributor Level 2





I still haven't received a confirmation email.

Former Moderator

Hey @dan6,


I can assure you we're doing our best to get back to everyone as soon as we can.


If you activated a new line, we don't be able to transfer your current Fido number over. Since you have an existing line, the best way to go is a simple plan change.


I'll be happy to take a look at the account to see what can be done, I'm sending you a PM. 

I'm a Contributor Level 2



I was never able to get ahold of anyone. Last communication was Monday Dec 18 @ 9am which is when I submitted the requested document.


What I ended up doing (hope it is valid) was created a new fido account ( new SIM and phone number) as no other methods of changing my plan would work.


I hope that when I receivey new SIM for the new account I can transfer my current phone number over and close my old account. 


I have only recieved notification  for Confirmation to subscription to Online Billing. Not sure how long it is suppose to take to get confirmation of a new account as it's been over 6hrs.


By doing it this way will I still receive the $60 10 gig plan?


Thank you