Change credit card

Change credit card

Change credit card

zhbt01
I'm a Participant Level 1

Change credit card

Hi, I can't refill my prepaid account. I want to use a new credit card but it wan't accept it. I get "Heads up! Only one card can be registered per account.So we'll save the credit card you've registered for future refills". How do I register the new card? Edit credit card option doesn't work.

Thanks

 

 

 

3 REPLIES 3
FidoRanya
Former Moderator

Hey @zhbt01

 

Welcome to the Community Smiley

 

You should be able to do this on fido.ca or through the automated system! 

 

I'll send you a PM so we can help out with this Very_Happy



VictorC
I'm a Participant Level 2

Hi, I'm having the same issue here. Was trying to update the information through fido.ca but it just won't let me. Please help. Thanks!

VictorC
I'm a Participant Level 2

Resolved by talking to an agent over FB Messenger. Basically you'll have them deleting your current card, then you can add you replacement card back at their website (after several refreshes and re-login to see that take effect).

 

It's pretty straight-forward and the agent was quite helpful, just you have to go through them instead of doing it all by yourself.