This is THE place to find answers, ask questions and share advice. Register now to join the conversation!
We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.
Hi,
I recently applied a new number for my family member. The number is currently under my Fido account. When we were in Fido store, staff told us he could not applied the number for my family. Therefore, we used my account to get a new number instead. The staff said we could transfer the ownership after 3 days. We also asked him several times to confirm it.
However, when I called 6-1-1, the customer service said we could not change the ownership after 3 days.
We are confused about which information is correct, and we really need to fix it ASAP. Could someone let me know what the correct information is? Or is there another way to change the ownership soon?
Thank you.
Solved! Go to Solution.
April 2019
Hey @mymtsai,
Happy to hear that we have one more member joining our Fido family
That said, the information provided to you in store is incorrect, and I apologize for the confusion. To clarify, after activating your new line there's a grace period of 60 days until you're able to complete a Transfer Of Responsibility (TOR). Other conditions apply as well, and the new account holder (the current user of the new line) will be charged a one time $35 fee when completing the TOR.
Could you perhaps share with us why the store agents mentioned that your family member couldn't activate their own account? For Canadian residents, any government/Canadian ID will do if they are above the age of majority. For new residents, we offer the option to combine a work or student permit with their foreign passport.
In regard to your situation, we can suggest the following options:
Also, don't hesitate to reach out to us at these channels for assistance. We can also send you a PM here as well. Hope this helps!
Hey @mymtsai,
Happy to hear that we have one more member joining our Fido family
That said, the information provided to you in store is incorrect, and I apologize for the confusion. To clarify, after activating your new line there's a grace period of 60 days until you're able to complete a Transfer Of Responsibility (TOR). Other conditions apply as well, and the new account holder (the current user of the new line) will be charged a one time $35 fee when completing the TOR.
Could you perhaps share with us why the store agents mentioned that your family member couldn't activate their own account? For Canadian residents, any government/Canadian ID will do if they are above the age of majority. For new residents, we offer the option to combine a work or student permit with their foreign passport.
In regard to your situation, we can suggest the following options:
Also, don't hesitate to reach out to us at these channels for assistance. We can also send you a PM here as well. Hope this helps!