Change PLAN

Change PLAN

Change PLAN

MrC
I'm a Contributor Level 1
I'm a Contributor Level 1

Change PLAN

I'M TRYING TO CHANGE MY PLAN BUT ITS NOT WORKING AND I DON'T HABE ANY SERVICE ON MY PHONE NOW. WHAT SHOUL BE DONE SINCE I CAN'T CALL CUSTOMER SERVICD?

 

 

6 REPLIES 6
FidoPierre
Moderator

Hey @MrC

 

Are you getting a specific error message when trying to change your plan on My Account? Did you have the chance to try this from a different browser? 

 

Can you also let us know if you're using a monthly or prepaid service?



MrC
I'm a Contributor Level 1
I'm a Contributor Level 1

FidoPierre, Just tried on another browser, that's the message i got "We're working on fixing it as quickly as we can. In the meantime, we've saved your selections so you can call customer care or use our Live Chat to help finish your order."

@MrC thank you for giving this a try and sharing this information.

 

In this case I'll send you a PM directly on here so we can take a closer look at your account together. Smiley 



MSISDN
I'm a Participant Level 2

Hi, I have the same problem.

 

fido.JPG

MSISDN
I'm a Participant Level 2

Somebody fixed this problem. For now, it works.

MrC
I'm a Contributor Level 1
I'm a Contributor Level 1

hey fidopierre, yeah i do get a message "We're sorry, but something went wrong. Please try again later or contact us to continue."

using a monthly plan