Change Data Caps

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I'm a Participant Level 3 brbo
I'm a Participant Level 3

Change Data Caps

Hello 

 

New client with a Month to Month BYOP Pulse Plan

 

Just wondering if there is a way to alter the Data Overage amount - I see that you can remove the pausing of the data or roaming amounts ($50/$100) - however I want to turn this off completely so that my phone stops all data/roaming charges at my plan limits rather than going up to the set amounts that Fido setup 

 

Please advise if there is a way to change these amounts please.

 

I could not locate a thread in this forum for the like

 

Thank You !

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Former Moderator FidoPamela
Former Moderator

Re: Change Data Caps

Hey @brbo

 

These amounts are caps we are required to have, they can't be changed or customized. 

 

Not to worry though, you can simply confirm that you accept the charge to continue using your data. 

 

Hope that helps Smiley 

 



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I'm a Participant Level 3 brbo
I'm a Participant Level 3

Re: Change Data Caps

??? the answer does not reference question

 

I don't want my plan to go over at all - If I require to deal with an overage I want it to be at $0 charge not at $50....

 

Please advise

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Former Moderator FidoPamela
Former Moderator

Re: Change Data Caps

That's not something we offer at this time. We'll however send you warnings when you reach 90% and 100% of your plan. You can then turn off your data directly in your settings if you don't want to use more. Smiley 

 



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I'm a Participant Level 3 brbo
I'm a Participant Level 3

Re: Change Data Caps

Where can I find these settings to confirm they are on - I can not locate anything online within my account

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Former Moderator FidoPamela
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Re: Change Data Caps

These are not settings, it's something we automatically do on our end. Smiley 

 



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