Carrier update 23.1

[YCCY]

Wifi-calling was working well until ios 9.2 and Fido carrier update 23.1.

Now all I get is "to autorize wifi calling contact your operator" message.

Is it a problem on Fido's end?

[YCCY]

Hey YCCY!

Non-Fido phones may not be configured for our services. 

I'll send you a PM to check it out  

[WEIC]

I am using factory unlock 5s, the problem occurred in this few days, I even can't not activate my iMessage. It hold on waiting for activation. I have done everything about the phone, restore and reset. But it still the same, I have used the wifi calling good before, it just happen since Monday this week. I try to put my sim into another iPhone 6, the iMessage and wifi calling still doesn't work. So I guess it's the connection problem of Fido SIM card

[FidoSamantha]

Hey WEIC! 

WiFi Calling isn't compatible with non-Fido phones. I can still take some time to troubleshoot it, but there's no guarantee that it'll actually work. 

As for iMessages, if you're able to connect to data, then the issue wouldn't be related to your SIM card. This might help.

I'll send you a PM so I can take a closer look  

[Bvalembois]

What's a way to fix this then?!

[FidoRanya]

Hey Bvalembois, 

Welcome to the Community  

Are you experiencing the same thing? 

I'll send you a PM shortly and we'll look into this!

[WEIC]

I got the same problem, is there any way to slove it ?

[FidoSamantha]

Hey @WEIC!

Welcome to the community  

Are you using a Fido phone? 

[FidoSamantha]

Hey YCCY!

Did you purchase your phone through us?

[YCCY]

No I haven't, it's an Apple unlocked iphone 6,

worked before carrier update 23.1 and ios 9.2, even received text message from Fido how to activate wifi calling...

why doesn't it work now?

[FidoSamantha · Accepted solution]

Hey YCCY!

Non-Fido phones may not be configured for our services. 

I'll send you a PM to check it out  

[YCCY]

Thanks to all Fido moderators who solved the problem