Cant't Make or recieve calls

[fae5]

I recently changed my Fido prepaid number online to another and can't seem to make,recieve and send out texts or even load vouchers and call *611. 

[AJ934]

The same thing just happened to me and I did reboot my phone. I also can't get my account information. It has said try again later all day! I can't send messages or use the phone to call Fido for assistance. I just added $30 to the account before changing the number.

[FidoMaria]

Hi @AJ934 & welcome to the Community.

Are you still having this issue or has it been resolved?

[AJ934]

It's still an issue.

[FidoMaria]

@AJ934 when did you change your phone number?

[AJ934]

I changed it online yesterday

[FidoPierre]

Hey @AJ934

I am going to send you a PM so we can look further into this together. 

-FidoPierre 

[FidoAmanda]

Hey fae5!

Welcome to the Community! 

After you changed your phone number, did you reboot your phone?

Let us know! 

[fae5]

I did reboot my phone,still an issue for me as well. 

[FidoAmanda]

Let's take a closer look at that, fae5!

I'll send you a PM shortly.