Cant make calls on my s7 edge

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Cant make calls on my s7 edge

Cant make calls on my s7 edge

Paulio
I'm a Participant Level 1

Cant make calls on my s7 edge

Somehow i cant make or received calls today, but i can still texting, tried restart and reset data.

still cant work, WTH is going on??

and my GF's iphone still working, so is it samusung's problem?

 

P.S me and my gf are under same fido account.

 

need help please.

 

thanks

 

 

 

1 REPLY 1
FidoMaria
Former Moderator

Hi @Paulio & welcome to the Community! Smiley

 

To determine the issue, I'll need you to answer the following questions:

 

1) Do you have VoLTE enabled, and if so, have you tried disabling it?

2) Did you buy the phone from Fido?

3) If you go in Settings > Mobile Networks > Access Point Names, are the Fido APNs there and is Fido LTE checked?

4) Have you tried turning off the phone and turning it back on?

 

Thanks!