Cant change billing address Error 502

Cant change billing address Error 502

Cant change billing address Error 502

stevereid61
I'm a Participant Level 2

Cant change billing address Error 502

Moved a number of months ago and have not been able to change my billing address. Called in and was told that i have to do it on line. Online constantly gives a 502 error. Have replied to others having the issue, no reply from Fido, have sent pm and was told to post to the community which i did, no answer.

 

Now i am starting a new topic to try and fix this.

Someone from Fido please tell me what i need to do as this is fricken driving me crazy, spending way to much time trying too solve your issue. If no answer soon, i will switch to another company.

 

Had enough

4 REPLIES 4
stevereid61
I'm a Participant Level 2

if you call they will tell you that they cant do it as you have to do on line, called twice so far as i thought i might get a different answer. I try about every 2 days to change online as we changed provinces.

Its is nuts.

Hey @stevereid61

 

I replied to your PM about this. Talk to you soon.



ScottMc10
I'm a Participant Level 3

I am having the same issue.  I have tried on multiple devices and cannot get past that error code.  This is getting a bit silly and I even attempted to call to find out that there is a 1 hour wait to actually talk to someone.  

Hello @ScottMc10

 

We would need to verify your account to see what's going on.

 

You can find the ways to reach us here.

 

If it's best for you, we can send you a PM here on the Community. Let us know.