Cant activate Spotify with Pulse Plan

Cant activate Spotify with Pulse Plan

Cant activate Spotify with Pulse Plan

philipzhan
I'm a Participant Level 3

Cant activate Spotify with Pulse Plan

Hi,

I had Spotify with my account when I first switched to new Pulse plan couple months ago. However, I don't see the option to activate the 6months free spotify anymore within my account. And now it only shows either upgrade my plan or pay$9.99 per months for the service whenever I tried it on fidohub.ca. Please help. Thanks,

 

 

 

 

5 REPLIES 5
FidoMegan
Former Moderator

Hey philipzhan! 

 

How long ago did you activate your Pulse plan? The 6 month period starts as soon as you activate the plan. If that was more than 6 months ago, the free subscription has ended. 

 

Let us know! Smiley 



philipzhan
I'm a Participant Level 3

Hi,

 

The plan was only activated on January the 15th. Can you please look into the issue for me?

 

Thanks,

Did you had a chance to turn off Wi-Fi and use mobile data to register? Smiley



philipzhan
I'm a Participant Level 3

Here is a screenshot of what I have been getting. I had the wifi turned off and tried to follow the guideline to activate.IMG_2796.PNG

Hey @philipzhan,

 

Thanks for the screenshot! 

 

I'd like to take a closer peek at your account to see what's going on.

 

I'll send you a PM shortly, talk to you soon Smiley