Cannot process payment

[zaleenaann1991]

I paid my fido bill online on my naccount at fido.ca using visa/debit  and it said cannot process so I did it again and it told me you already paid this bill are you sure you want to do it again I said yes and again it told me cannot process comtact fido. I checked my bank account and the money was taken out of my account twice so I contacted fido and they had no proof of this payment then they said theyre having issues it wil he resolved jn 24 hours. its been over 24 hours and the problem has not been resolved.

[FidoSamantha]

Hey @zaleenaann1991! 

Welcome to the community  

To follow up on your ticket, you can reach us here or if you prefer, we can send you a PM and check it out.

Hope this helps!