Cannot cancel spotify premium on fido account management

[olliechao]

So I think I had the free 6 months of spotify premium membership with my new pulse plan since novemember, but I was being charged anyway. All premium features were gone since the first day this month, and I wanted to cancel the memebership on the account page but it only says error. Can someone help me please?

[FidoKenny]

Hey @olliechao and thanks for reaching out.

This doesn't sound right.

Just a question for you to better understand what's going on.

Are you connected on Wi-FI while trying to remove Spotify?

[olliechao]

Hi, I tried both. It doesn't matter if I'm connected to wifi or not, it's only after I click on cancel that I'll see the message saying attention, we ran into a bit of a problem. This stops me from cancelling Spotify.

[FidoKenny]

No worries. 

I can verify all of this with you.

For future reference, you can also reach us through our other channels here for anything related to your account.

I'm sending your a PM now. Talk to you soon