Cannot activate prepaid fido sim online??? - province stuck to Ontario on all browsers!!!

[design1]

Cannot activate prepaid fido sim online??? - province stuck to Ontario on all browsers!!!

Have cleared cache and tried on multiple devices and browsers...something wrong with fido website...either correct it or say that online activations limited to Ontario only!!!

[FidoKenny]

Hey @design1 and welcome to the Community.

So what happens exactly when you try to activate your line.

Are you getting an error message on your end?

Let us know.

[design1]

The error is that I am located in Alberta and the page is stuck with Ontario!!!

- meaning that I can not select phone number from Alberta. The province list is only Ontario when you are on the step to select phone number.

[FidoFaiza]

That's super odd! Which browsers have you tried so far? Is it possible to try on a different desktop? 

Let me know.

-Faiza

[design1]

Chrome, Firefox, explorer, safari - used on PC, MAC, iPad, iPhone

- result is same on all!

[FidoRanya]

Thanks @design1 ! 

Sending you a PM so we can sort this out .

[design1]

Hi Ranya,

I had sent a PM to Pierre, but looks like he is offline, please can you check the PM thread and let me know status?

thanks,

[FidoRanya]

Hey @design1 , 

I replied to your message .

[design1]

I am trying to activate a new sim with a new number.