Cannot activate data bytes on ios

[Fungky1]

I am not on WiFi and I am connected to fido. Every time I try to activate it tells me "Sorry something went wrong. Don't worry you haven't started using data bytes yet"

[Fungky1]

Hey @Fungky1,

Welcome to our Community

Sorry to learn you're having trouble activating Data Bytes! 

Are you using the latest version of the My Account app and is your OS up to date (iOS 8.2 or above for iPhone users and Android 4.2 or above for Android users)? Also, are you currently on a Pulse plan?

For more info, visit our Data Bytes Help guide.

Let us know and we'll take it from there

[FidoClaudia · Accepted solution]

Hey @Fungky1,

Welcome to our Community

Sorry to learn you're having trouble activating Data Bytes! 

Are you using the latest version of the My Account app and is your OS up to date (iOS 8.2 or above for iPhone users and Android 4.2 or above for Android users)? Also, are you currently on a Pulse plan?

For more info, visit our Data Bytes Help guide.

Let us know and we'll take it from there

[FidoCatherine]

Thanks for checking!

I'll send you a PM so we can take a closer look at this situation together

[Fungky1]

I'm running the latest my app and iOS is at 10.3.3. The help guide didn't solve anything for me