Cannot access detailed billing and daya usage

Cannot access detailed billing and daya usage

Cannot access detailed billing and daya usage

Chen123
I'm a Participant Level 2

Cannot access detailed billing and daya usage

Ever since i changed my plan to the pulse plan, i was never able to see my data usage update on fido.ca or my account app.this has been an issue for 2 months.first time i was told i will be able to see the usage next month, but i still have the same problem.

Other than that, i cannot see my detailed billings information on my invoice. It looks like it's been removed since april.

I really need someone to fix this problem.

 

 

 

3 REPLIES 3
pierre4
I'm a Participant Level 1

I cannot view detailed billing either

Hey pierre4!

 

Welcome to the Community!

 

What happens when you click on View Online Bill and select the month you want to see from your My Account profile? Are you getting an error message? 

 

Have you tried using a different browser? 

 

Let us know! 

 

 



FidoFaiza
Moderator

Hi Chen123,

 

That doesn't sound right! Let me go ahead and send you a PM to look into this.

 

Thanks and talk soon!