Cannot Contact Fido Support

Cannot Contact Fido Support

Cannot Contact Fido Support

rsk13
I'm a Participant Level 2

Cannot Contact Fido Support

I have been trying all day today to contact Fido.

Phones are not getting through.  Did get through once, put on waiting mode, then the line just hung up!

Fido Live Chat isn't working either!

Was trying to get on the 10GB plan but cannot get a hold of anyone.  Sent a message through Facbook messenger, but no response yet.

Looking at the other complaints on the Forum...looks like everyone is having the same problem!

 

21 REPLIES 21
NicThreeve
I'm a Participant Level 2

Why am I unable to contact FIDO. My phone is dead and I am unable to speak with anyone for the past two days? Cannot connect to Live Chat, tried to call Rogers... This is the saddest **bleep** ever. I just need to find a phone... Thanks Fido. the worst customer service ;(

NicThreeve
I'm a Participant Level 2

Hello?

FidoStephane
Community Specialist

Hey there @janchan, still here Smiley 

You can change your plan yourself by following these instructions 

 

@GurjitChohan Can you try following those instructions as well? 



stopthismadness
I'm a Contributor Level 1

Hi Stephane, I have tried the instructions but am not seeing the $60 option. Can you help? 

dvfgddgdg
I'm a Contributor Level 1

The $60/5gb option is not showing for me on change your plan!

GurjitChohan
I'm a Participant Level 2

 

I can login and options of plans comes up once I chose "Change my plan"

There is no 5gb for $60 option.  Or 10GB for $60 option.

 

 

@GurjitChohan @janchan @jkwcp,

 

I'll send you all PMs right now Smiley 



janchan
I'm a Participant Level 2

Thanks Stephane. However, the $60/5GB plan (with bonus 5GB) is not available when I tried that method. Sad 

 

Any other suggestions?

Egmonster
I'm a Participant Level 2

You and the rest of the universe I think. 

FidoStephane
Community Specialist

Hey there! 

 

Do either of you still need help?



ajjjj
I'm a Participant Level 1

I want the new $60 10Gb plan for myself. I cannot get through the fido phone line. Can someone please contact me at 647-835-8538. I have been trying for last three days and no luck.

kristina89
I'm a Participant Level 1

I need help. Cannot get through for 3 days now.

rsk13
I'm a Participant Level 2

I finally got through this morning around 10am, after MANY tries.  Line was either busy, or message would tell me that no one was able to answer at this time & to call back later.

Was told it would be up a 3 hour wait, but the CS agent came on after about an hour.

Got my wife's BYOP plan switched to the $60/10GB plan.  And my exisitng 2 year plan switched to $85/10GB plan.

 

Was very frustrating though! 

 

Nothing was working, phone line, Fido Chat Live.

And nothing posted on theFido website informing the customers about what was going on.

Never seen this in the 18 years or so I have been a customer!

cristianalaniz
I'm a Participant Level 2

Yes I would like to switch my plan.

cristianalaniz
I'm a Participant Level 2

I tried doing it online, and i cannot get through to the customer service line. Chat told me they cannot help that i have to call, but the phone is down.

mannu2
I'm a Participant Level 3

@FidoStephane Ive also been trying to change my plan (Im a Quebec resident so I want the $49 for 8 gb pulse plan) but I am unable to do so online! Ive been trying to reach Fido since Sunday as well but my call won't go through. 

jkwcp
I'm a Participant Level 1

Hi, 

Are you still there? I want to change my plan to 60Gb too but I can’t neither change plan online or contact customer services right now, can you help me please?

dahkcfgarieff
I'm a Participant Level 1

Hi @FidoStephen and @FidoStephane, I has sent you guys DM but haven't heard back. Will I get a reply or even get to this plan today? I'm going to have to go to work in 2 more hours and can't try reaching out anymore as I work in the medical field no phones allowed. Thanks!

Don't worry @dahkcfgarieff, we didn't forget about you! 

 

I'll answer your PM now Smiley 



GurjitChohan
I'm a Participant Level 2

Hello there,

 

My wife and I have been trying to call for over two day.  Trying to contact via phone and online chat.  Nothing.  

 

We are both trying to change our plans to the 60$ 10gb promotion.