Cancelling a contract

Cancelling a contract

Cancelling a contract

SOLVED
Aileen22
I'm a Participant Level 2

Cancelling a contract

Hello, I'm leaving Canada soon.

So I would like to cancle my Fido Contract.

I tried to call them but lines were super busy.

I couldn't connect them

Even I don't have any twitter or facebook ID.

How can I do?

 

Accepted Solution

Re: Cancelling a contract

Solved by Community Manager

Hey @Aileen22!

 

We can help you out with that here, but first - are you planning on returning to Canada or will it be permanent? 

 

Reason I ask is because we may be able to suspend your account while you're gone. 

 

Let us know Smiley

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3 REPLIES 3
FidoStephen
Community Manager

Hey @Aileen22!

 

We can help you out with that here, but first - are you planning on returning to Canada or will it be permanent? 

 

Reason I ask is because we may be able to suspend your account while you're gone. 

 

Let us know Smiley



Aileen22
I'm a Participant Level 2

Hey, Stephen,

Thank you for your answer.

Because my visa will be expired soon, I have to leave.

I was not planning to come back to Canada for a while.

I think it's better idea to cancel my contract.

I'd like to cancle my contract right away.

And when can I get my last bill?

Thanks again.

 

Good morning Aileen22

 

Really sorry for the wait-time by the way! Again, we seem to be pretty popular these last days. 

Just to set up your expectations, there might be a delay in receiving a reply today. 

*We're treating an unusual high volume of requests!

 

If you're planning on bringing your Fido phone with you & you'd like to Unlock the phone, feel free to check out the details Here on Fido.ca

 

I'll send you a PM so we can access your account together.

 

Thanks again for reaching out.