Cancelling a contract

Service interruption


We sincerely apologize to our customers. Especially during these times, we know connectivity is critical and are working hard to restore services for customers who continue to experience wireless interruptions. Residential wireline internet services are not impacted. We will continue to provide updates. Please follow this thread for updates.

Cancelling a contract

Cancelling a contract

SOLVED
Aileen22
I'm a Participant Level 2

Cancelling a contract

Hello, I'm leaving Canada soon.

So I would like to cancle my Fido Contract.

I tried to call them but lines were super busy.

I couldn't connect them

Even I don't have any twitter or facebook ID.

How can I do?

 

Accepted Solution

Re: Cancelling a contract

Solved by Community Manager

Hey @Aileen22!

 

We can help you out with that here, but first - are you planning on returning to Canada or will it be permanent? 

 

Reason I ask is because we may be able to suspend your account while you're gone. 

 

Let us know Smiley

View solution in context
3 REPLIES 3
FidoStephen
Community Manager

Hey @Aileen22!

 

We can help you out with that here, but first - are you planning on returning to Canada or will it be permanent? 

 

Reason I ask is because we may be able to suspend your account while you're gone. 

 

Let us know Smiley



Aileen22
I'm a Participant Level 2

Hey, Stephen,

Thank you for your answer.

Because my visa will be expired soon, I have to leave.

I was not planning to come back to Canada for a while.

I think it's better idea to cancel my contract.

I'd like to cancle my contract right away.

And when can I get my last bill?

Thanks again.

 

Good morning Aileen22

 

Really sorry for the wait-time by the way! Again, we seem to be pretty popular these last days. 

Just to set up your expectations, there might be a delay in receiving a reply today. 

*We're treating an unusual high volume of requests!

 

If you're planning on bringing your Fido phone with you & you'd like to Unlock the phone, feel free to check out the details Here on Fido.ca

 

I'll send you a PM so we can access your account together.

 

Thanks again for reaching out.