Cancelling Fido

Service interruption


An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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Cancelling Fido

Cancelling Fido

Tamm
I'm a Participant Level 1

Cancelling Fido

I need to find out how much it will cost to close my account with Fido.  I end my contract in October of this year.  I want to go to telus as Fido doesn't reach where I want to go but Telus does.

 

2 REPLIES 2
Wufai
I'm Qualified Level 3

if you don't have a phone contract with fido usually its one month advance notiifcation and you won't owe anything, but need to notifly 1 month in advance.

 

there might be a 12.5 cancel fee depending which province you are in.

 

if you still have a fido agreement (meaning you have a subsidy on a phone), go to your account online, scrow down to where your phone and you should find your remaining balance to pay off your subsidy on your phone.

FidoAmanda
Former Moderator

Hey Tamm!

 

We'd hate to see you go. Sad 

 

We're going to need to take a look in your account to go over your options. 

 

I'll send you a PM shortly.