Cancellation

Cancellation

Cancellation

fruity
I'm a Participant Level 2

Cancellation

Hello, 

I'd like to unsubscribe from my fido monthly plan, but :

- after more than 1h waiting on phone, I can't get anyone (speaking of which.. please, pleease, use different musics for the waiting playlist !)

- no one is answering on messenger neither

 

Could you point me to an actual efficient service to unsubscribe, please ?

Many thanks

 

4 REPLIES 4
FidoPamela
Former Moderator

Hey @fruity

 

Welcome to the Community Smiley

 

Do you still need help with that? Let us know, we'd be happy to send you a PM and help. 

 



fruity
I'm a Participant Level 2

Hi, 

 

thanks for your answer.

Yes, I still need help with that

You've got a PM coming your way shortly. Smiley



Scooby-Doo
I'm Qualified Level 1

Hi @fruity  have you get this cancellation plan resolved yet?

Are you on a prepaid plan wanting to become a post plan? I can flag for moderator to send you a PM if you still need assistance, let me know in reply.

 

FyI About the horrible loud same music and slow call center response: We have a post right now in the forum about this for call service for them to reactivate the mailbox callback option at least.

Just go follow/like it  to show you want it change!

Insane wait times

 

Cheers!