Cancellation outside Canada

Cancellation outside Canada

Cancellation outside Canada

SOLVED
nelsonnaga
I'm a Participant Level 1

Cancellation outside Canada

In 12th December, I sent an e-mail to message.web@fidomobile.ca requesting the termination because this address was referred in the Fido Terms and Conditions. Two days later, Fido sent me another message, but I haven't noticed until now. 

The key point is that I have requested the cancellation because I was leaving Canada. Is there another manner to cancel the service besides the call to 1-888-481-3436? A friend of mine can cancel it on my behalf?

Thank you

Accepted Solution

Re: Cancellation outside Canada

Solved by Former Moderator FidoMegan

Hi nelsonnaga! 

 

We don't offer cancellation by email or chat. Also, only the account holder can cancel the line so you wouldn't be able to have a friend do this on your behalf.. You can reach out to us on Facebook or Twitter to process this request for you if you're not able to call us! 

 

Hope this helps! 

 

 

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1 REPLY 1
FidoMegan
Former Moderator

Hi nelsonnaga! 

 

We don't offer cancellation by email or chat. Also, only the account holder can cancel the line so you wouldn't be able to have a friend do this on your behalf.. You can reach out to us on Facebook or Twitter to process this request for you if you're not able to call us! 

 

Hope this helps!