Cancel postpaid move to prepaid

Cancel postpaid move to prepaid

Cancel postpaid move to prepaid

SOLVED
smartstore
I'm a Participant Level 3

Cancel postpaid move to prepaid

 Dear Team,

 

I spent hours on the phone to talk about this topic nodoby answer the phone in fido.

 

I have a postpaid plan, I am going to go out for about 2 months how can I move to prepaid because I only need to keep my number during my trip.

 

I hope you can answer this before my last day bill.

Accepted Solution

Re: Cancel postpaid move to prepaid

Solved by Former Moderator FidoPamela

Hey @smartstore

 

As @KAPABLE-K mentioned, we do have a great offer for a temporary suspension. 

 

Moving to prepaid is also an option though you wouldn't keep your plan for when you come back. 

 

You would just need to contact us to complete either or Smiley 

 

Hope that helps!

View solution in context
2 REPLIES 2
KAPABLE-K
MVP

Hello @smartstore,

 

Welcome to the community!

 

You do not have to move your account to prepaid, Fido offers a temporary suspension service for $7 a month providing you are not in a contract.



Hey @smartstore

 

As @KAPABLE-K mentioned, we do have a great offer for a temporary suspension. 

 

Moving to prepaid is also an option though you wouldn't keep your plan for when you come back. 

 

You would just need to contact us to complete either or Smiley 

 

Hope that helps!