Cancel contrat

[Helena4]

Good Morning. unfortunately I do not have a return date to Canada because of family problems. with this I will need to cancel the contract I have with Fido and request unblocking the linked cell with him. I am aware of the collection of the difference values ​​and would like to receive and pay online. await response.

[Helena4]

Hi @Helena4 & welcome to the Community.

I'm sad to see that you'll be leaving us, but I can definitely help you out! To cancel your agreement, you'll need to get in contact with a rep; it can't be done yourself. I'll send you a PM to go over the process with you. 

As for unlocking the phone, you can check out all the info here.

Talk to you soon!

[Jbr1]

I am trying to cancel the fido number xxxx

i tried several times and wait for 10 minutes on the line and nobody answer me.

my name is Joao Batista de Rezende and I have 02 numbers. I want to cancel plans just this one xxxx

somebody can help me please?

**Edited to remove personal info**

[FidoMaria]

Hi @Jbr1 & welcome to the Community.

So sorry that we couldn't get back to you sooner. Just to set your expectations, we've been really popular this week so delays between replies will be longer than usual. Don't worry though, we'll definitely be able to help you out.

Have you been able to reach someone? If not, let me know and I'll send you a PM!

[FidoMaria · Accepted solution]

Hi @Helena4 & welcome to the Community.

I'm sad to see that you'll be leaving us, but I can definitely help you out! To cancel your agreement, you'll need to get in contact with a rep; it can't be done yourself. I'll send you a PM to go over the process with you. 

As for unlocking the phone, you can check out all the info here.

Talk to you soon!