Cancel Spotify Premium

[daereth]

Hi there!

I have a single line data only subscription for my tablet ($15.00 per month for 1GB scaled to use) and I also have a Spotify Premium subscription on this line for $9.00 per month.

I added this myself a year or so ago however I would like to cancel it, I've tried the www.fidohub.ca solution to cancel both on the device and through my browser, however I only get the option to add Spotify Premium.

Is there another way to get rid of this option off of my account?

Thanks!

[daereth]

Hey there!

Just wanted to post an update

Since Spotify said that your promo was through us and the cancel option does not appear on FidoHub it means you had the older 2-year promo. This one cannot be canceled and will cancel on its own once the promo period is over!

Hope this helps everyone out  

[daereth]

I've just realized I posted in the 'Apps' forum really sorry about that!

[FidoClaudia]

Hey @daereth,

Welcome to the Community! That's alright, your question was posted at the right place

Do you recall if you had registered to the Premium version through fidohub.ca or rather directly through Spotify? If you activated your subscription through Spotify, you'd need to cancel it through these steps:

1. Log in to your account page.
2. Click Subscription in the menu on the left.
3. Click CHANGE OR CANCEL.
4. Click CANCEL PREMIUM.
5. Click YES, CANCEL. 

Let us know!

[daereth]

Hi there @FidoClaudia thanks for the reply!

I've checked and confirmed the following through my Spotify account:

Spotify Premium

Your plan is associated with our partner Fido, please refer to Fido for questions regarding your plan.

[FidoAmanda]

Hey @daereth!

Were you able to cancel your Spotify Premium subscription using the steps provided above?

Let the Community know!

[FidoMegan]

Thanks @daereth

Did you go through these steps: 

From your phone, go to fidohub.ca.

If you're on WI-Fi, enter your phone number and click GET CODE.

Once you get the code by text message, go back to fidohub.ca, enter the code and click SUBMIT

From there, you should see the option to CANCEL SPOTIFY SUBSCRIPTION,

Click YES, CANCEL SPOTIFY

If you don't have this option, we'll need to look into it with you. You can reach us here.

Alternatively, we can send you a PM. Let us know! 

[daereth]

Hello @FidoMegan,

Thanks for the instructions, I follow these and I do not get a cancel option, only to Buy Spotify Premium for $9.99/month again.

Could someone please reach out via PM as offered?

Cheers,

Daereth

[FidoKenny]

Hey @daereth

I'm sending you a PM now.

Talk to you soon.

[FidoNick]

Let us know what the solution was @daereth!

I'm sure the info can help others

[FidoNick · Accepted solution]

Hey there!

Just wanted to post an update

Since Spotify said that your promo was through us and the cancel option does not appear on FidoHub it means you had the older 2-year promo. This one cannot be canceled and will cancel on its own once the promo period is over!

Hope this helps everyone out