Cancel Fido Device Protection

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I'm a Participant Level 2 iTobias
I'm a Participant Level 2

Cancel Fido Device Protection

Hey, I want to cancel my device protection. What do I have to do? 

Accepted Solution

Re: Cancel Fido Device Protection

Hello @iTobias,

 

You will need to get a Fido representative to remove the device protection from your account.

 

You can contact Fido through any of the available methods listed here.

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I'm a Legend Level 1
I'm a Legend Level 1
Solution

Re: Cancel Fido Device Protection

Hello @iTobias,

 

You will need to get a Fido representative to remove the device protection from your account.

 

You can contact Fido through any of the available methods listed here.

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Former Moderator FidoAlyson
Former Moderator

Re: Cancel Fido Device Protection

Hey @iTobias

Welcome to the Community! 

As KAPABLE-K noted, you can't remove the option on your side so I'll go ahead and send you a PM to help you out.

Talk to you soon Smiley



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I'm a Participant Level 1 tloren
I'm a Participant Level 1

Re: Cancel Fido Device Protection

Hi, 

 

I've been trying to get a hold of someone via phone, live chat and even PM since yesterday. I just wanted to cancel my device protection plan as well. I know you guys are overwhelmed addressing issues/requests regarding the 10GB/$60 promotion, but is someone able to reach out to me?

 

Please and thanks!

Teresa F.

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Community Specialist
Community Specialist

Re: Cancel Fido Device Protection

Hey there @tloren

 

I'll send you a PM to help you with that Smiley



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I'm a Participant Level 1 chameleonchar
I'm a Participant Level 1

Re: Cancel Fido Device Protection

Hi, would someone be able to help me remove this protection plan from my account?

 

Thanks!

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Moderator
Moderator

Re: Cancel Fido Device Protection

Hey chameleonchar!

 

Welcome to the Community!

 

I moved your post to this thread since it's about the same subject. 

 

As you can see in the solution above, this is something that needs to be completed through customer service. You can find all our servicing chanels by following the link in KAPABLE-K's post. 

 

Let us know if you would prefer that we send you a PM here instead. Smiley



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I'm a Participant Level 1 KAMRANKHAZRAIE
I'm a Participant Level 1

Re: Cancel Fido Device Protection

how can I cancel this protection plan with the app.  or do I have to call in?

will I br charged to talk to a person to cancel?

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Moderator
Moderator

Re: Cancel Fido Device Protection

Hey @KAMRANKHAZRAIE Smiley

 

I've moved your post here as the topic is similar. 

 

To remove it, you'll have to contact us, but we can also send you a PM here if you prefer, just let us know! 

 

In terms of charges, there's no charge for us to do that. The only times there can be a charge is for certain transactions that you can complete via self-serve. You can find the full list here. 



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