Cancel $9 Option for Spotify

Cancel $9 Option for Spotify

Cancel $9 Option for Spotify

cassalice914
I'm a Participant Level 1

Cancel $9 Option for Spotify

Hi there. 

 

I'm trying to cancel the $9 option I had for Spotify Premium. 

 

1) Went to fidohub.ca

2) Entered phone number, and then entered received code

3) Only option it gives is to Subscribe, but yet when I click subscribe, it sent me a text that I have canceled the option.

4) Logged in to Spotify...it still shows me that I am registered to the premium version through Fido. 

 

Help! Does a case need to be submitted through Customer Service to have this overriden?

1 REPLY 1
FidoPierre
Moderator

Hey cassalice914, 

 

Welcome to the Community. 

 

It sounds like you definitely followed the right steps on your end to cancel the subscription. I'll send you a PM so we can take a closer look at the details together. Smiley