Can't use new phone number after phone number change

Can't use new phone number after phone number change

Can't use new phone number after phone number change

SOLVED
carol98071
I'm a Participant Level 2

Can't use new phone number after phone number change

I have changed my phone number in online. But now, I can't use my new phone number, and my account plan and balance both turn to 0.- .

 

Accepted Solution

Re: Can't use new phone number after phone number change

Solved by Former Moderator FidoMegan

Hi @carol98071!

 

Welcome to the community! Very_Happy 

 

I'll send you a PM so that we can get that fixed for you. 

View solution in context
7 REPLIES 7
FidoMegan
Former Moderator

Hi @carol98071!

 

Welcome to the community! Very_Happy 

 

I'll send you a PM so that we can get that fixed for you. 



carol98071
I'm a Participant Level 2

Hi~

 

My phone number still can't work. Could you please fix it today? 

 

Hi carol98071,

 

I see that we sent you a PM to get started but didn`t get a reply.

 

Once we have your info by PM, we will be happy to help.

 

Thanks



chelseylinneaa
I'm a Participant Level 1

I went online to change my number to a local area code but this was after I had money on the other phone number, and now my phone isn't allowing me to do calls and texts. How can I fix this problem?

Hey @chelseylinneaa,

 

 

Welcome to our Community Smiley

 

I've moved your post here since it's a similar thread.

 

I'll send you a PM very soon and we'll look into it together!

 

 



drake15
I'm a Participant Level 2

i am havin the same problem of not being able to use my phone after a online phone number change

 

i changed my phone number online last night cuz i was getting harrassing calls now i cant make a call or txt.. my account says i have no minutes even though i know i have time on there for the month n then 10$... please help, i need my phone back...

Welcome to the community @drake15!

 

I'll send you a PM to look into this. Smiley