Can't use Data Bytes - Galaxy S7

Can't use Data Bytes - Galaxy S7

Can't use Data Bytes - Galaxy S7

CaptainCoriande
I'm a Participant Level 2

Can't use Data Bytes - Galaxy S7

I have a new Galaxy S7 with a Pulse Plan and I am not able to use the Data Bytes feature. When I first open the My Account app I get a popup saying "Don't worry! You haven't started using your Data Bytes." I don't see any button to start a Data Bytes session like the help videos show. 

 

I have the latest version of the My Account app on Android 7.0. I have also tried disabling the app and reinstalling the latest version but this did not fix it.

 

 

Screenshot_20170823-195014.png

 

 

9 REPLIES 9
FidoMaria
Former Moderator

Hi @CaptainCoriande & welcome to the Community. Smiley

 

If you select the MORE tab and then MY DATA BYTES HISTORY, do you have the option to start a session?

 

Let me know!



CaptainCoriande
I'm a Participant Level 2

Hi FidoMaria,

When I click on the More tab I only see My Profile and Terms and Conditions links - no option for My Data Bytes History.

@CaptainCoriande

 

Thanks for checking! When you log into your account, do you use your phone number or do you use your e-mail address?



CaptainCoriande
I'm a Participant Level 2

I use my phone number.

I just sent the PM again to the other username CaptainCoriandr Smiley

 

Thanks for that! 



Thanks for trying!

 

I'll send you a PM to take a closer look at this with you Smiley

 

 



CaptainCoriandr
I'm a Participant Level 2

Hi Catherine,

 

It looks like you sent a PM to my original username (CaptainCoriande). I don't have access to this anymore - I lost access when I signed up for a new login with my email address (suggested above).


Can you send me a new PM to this current username?

 

Thanks.

@CaptainCoriande Can you try creating a new profile with your e-mail address?



CaptainCoriandr
I'm a Participant Level 2

I tried that but unfortunately I still get the same error message.

 

(Also had to create a new username for this forum because of that).