Hi Community Team!
I just signed up for Fido a few months back with an unlocked phone on no-term.
I have to admit, the website is a little... lacking.
When I go to upgrade to a Pixel XL, there are no issues, it lets me get to the payment screen.
When I select an iPhone 7 Plus 128GB, no matter the colour, it gives me a generic error pop-up:
'We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)'
Is this an issue related to stock levels?
NB: No other iPhone except the iPhone 7 gives this error.
I just tried with the 256GB and the 32GB, and the error came up again.
I tried with the iPhone 6S Plus 128GB Gold, and it also gives me the error.
Some notes - I was advised that for the first 31 days of my new services, as I was a previous Rogers/Fido client, I would not be able to upgrade, however, that time has since passed and I am able to access the hup system.
Thanks for the reply @timelord1993
Just to get more details about this issue, did you get a chance to try with different browsers to see if you get the same result?
(Mozilla Firefox, Google Chrome, Internet Explorer)
Let me know
Tried using IE (which made me very sad), and received them same error.
I currently use Chrome.
Another interesting thing, when you move over to the 'Select option add-ons', I am forced to select a voicemail option, even though I have the iPhone Value Pack already.
It won't let me progress past the add-on stage, no matter what I do.
Just another information to confirm with you.
Do you use your phone number as a username for your account on Fido.ca?
Or do you use your email address?
This can affect the information you see on your end. Let me know