Can't send text messages but can receive

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I'm a Participant Level 2 Steffan
I'm a Participant Level 2

Can't send text messages but can receive

Hello,

I am not able to send sms for the past 24 hours but i can receive sms. I am reachable all the time and my data is working fine.

 

Please advice,

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I'm a Participant Level 2 Steffan
I'm a Participant Level 2

Re: Can't send text messages but can receive

I ve reset my network settings, reset my APN and restart my phone 5 times.

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Moderator
Moderator

Re: Can't send text messages but can receive

Hey @Steffan


Welcome to the Community. Smiley 

 

Sad to see you're having complications with this feature. Can you tell us if you get an error message when you try to send out a text message? 

 

Can you also confirm that you're using the text messaging App that came with the phone? Which device are you using?



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I'm a Participant Level 2 Steffan
I'm a Participant Level 2

Re: Can't send text messages but can receive

There is not an error message when i am sending sms and i can confirm that i am using the text messaging app from the phone. I ve checked sms settings and SMSC number is +15149931123. The device is One Plus 6T, its a new device bought 5 days ago.

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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Can't send text messages but can receive

Hey Steffan, thanks for the details!

 

Hmm that's quite odd, we'll have a few more questions to better help Smiley

 

Does this happens with any numbers?

 

Are they Canadian numbers, International ones or both?

 

If you send an SMS to your own number, do you get the SMS?

 

Let us know!



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Former Moderator FidoValeska
Former Moderator

Re: Can't send text messages but can receive

Hey @Steffan

 

Were you able to get this resolved? 

 

If so, we'd love it if you shared the solution with the community Smiley 

 

Keep us posted! 



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