Can't send text message

Can't send text message

Can't send text message

ChrysT
I'm a Participant Level 1

Can't send text message

This is a reoccurring problem I have to turn on and off the phone galaxy a5.  This has happened in the past but it is terrible now. I have to hit resend multiple times. Sometimes it sends and I get "failed " messages.  Miserable service.  I'm getting minimum 3 bars. Occasionally I receive multiple copies of messages from friends.  What is wrong with your service. 

4 REPLIES 4
Siren
I'm a Participant Level 1

I've had the same problem for two days now. Less than half of my text messages go through. I'm guessing it is a problem on Fido's end.

FidoAmanda
Former Moderator

Hey @Siren!

 

Was this sorted out?

 

Let us know if you still need help! 



FidoAmanda
Former Moderator

Hey Siren!

 

We'll need a bit more information to get to the bottom of this. 

 

Is this happening with all your contacts or only with specific contacts? Is this happening everywhere or only in spcific locations?

 

Also, what happened when you tested your SIM card in another phone as FidoGabrielle suggested above?

 

Let us know!



FidoGabrielle
Former Moderator

Hello there @ChrysT!

 

I can understand the annoyance of having to attempt multiple times before being able to send text messages. Do you have the same issue when you put the sim card in a different phone? If yes, that would mean you would need to get a new sim card. 

 

Also, have you contacted us already to get your network settings reset?