Can't make or receive phone calls

Can't make or receive phone calls

Can't make or receive phone calls

SOLVED
Mara2
I'm a Participant Level 2

Can't make or receive phone calls

Hi. Just got a new iPhone and can't make or receive any phone calls. Have tried everything in support but still not working.  Please help!

Accepted Solution

Re: Can't make or receive phone calls

Solved by I'm a Participant Level 2 Mara2

Resolved! FIDO had not ported my phone number yet. I returned to the store where I bought the phone and they worked with FIDO to get it done right then. All is well now. Thanks for your help all!

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4 REPLIES 4
FidoAmanda
Former Moderator

Hey @Mara2!

 

Are you still having difficulty placing and receiving calls?

 

Let the Community know if you still need help! 



Mara2
I'm a Participant Level 2

Resolved! FIDO had not ported my phone number yet. I returned to the store where I bought the phone and they worked with FIDO to get it done right then. All is well now. Thanks for your help all!

Glad to hear that @Mara2 Smiley

 

We're here if you need help with anything else, and welcome to the Fido family!



FidoCharles
Moderator

Hey @Mara2 !

 

Welcome to the Community

 

Is it only with calls? All of your other services are working?

 

 

If it's a new phone you also have to activate the new SIM card that comes with it to transfert your number to it Smiley