Can't make or receive phone calls

[Mara2]

Hi. Just got a new iPhone and can't make or receive any phone calls. Have tried everything in support but still not working.  Please help!

[Mara2]

Resolved! FIDO had not ported my phone number yet. I returned to the store where I bought the phone and they worked with FIDO to get it done right then. All is well now. Thanks for your help all!

[FidoAmanda]

Hey @Mara2!

Are you still having difficulty placing and receiving calls?

Let the Community know if you still need help! 

[Mara2 · Accepted solution]

Resolved! FIDO had not ported my phone number yet. I returned to the store where I bought the phone and they worked with FIDO to get it done right then. All is well now. Thanks for your help all!

[FidoSaad]

Glad to hear that @Mara2

We're here if you need help with anything else, and welcome to the Fido family!

[FidoCharles]

Hey @Mara2 !

Welcome to the Community

Is it only with calls? All of your other services are working?

If it's a new phone you also have to activate the new SIM card that comes with it to transfert your number to it