This is THE place to find answers, ask questions and share advice. Register now to join the conversation!
We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.
Hello Everyone.
I recently moved away from my mom's account to have my own account under my name. When i was with her I had a pulse plan which gave me access to spotify premium. It ended yesterday when i accessed my own account. I now have a BYOP Pulse plan which still gives me access to spotify premium.
The problem is when i try to connect via fidohub by enterring my phone number, the code they send me by text and my spotify account info (my facebook) it gives me this :(what it gives me after i try to sign up on spotify with my facebook)
When it says that a spotify account is already associated with this number, they're referring to my account that I had, but does not work anymore since Im no longer under my mothers fido account.
I tried multiple time and it still gives me this. I went to a store for help and they told me to call customer service. I did, but the person I talked to didn't really understand the situation.
I'm just trying to have spotify premium with fido without having to create a new account and start all over creating playlists etc...
Solved! Go to Solution.
January 2017
Hey @jp97,
Thanks for reaching out and welcome to the Community .
This is happening because of the transfer to a new account, it's something we can fix on our end though.
I'll send you a PM shortly to have this looked into .
Hey @jp97,
Thanks for reaching out and welcome to the Community .
This is happening because of the transfer to a new account, it's something we can fix on our end though.
I'll send you a PM shortly to have this looked into .