I have been trying to contact Fido since yesterday to change my plan through every available channel. After about a dozen phone calls as well as attempting contact through live chat and facebook messenger I went to the Fido store at Eglinton Square. The representative there told me that I have to contact Fido directly to change my plan. When I told him that the website states that you can do it over the phone or in store, which is why I came in, he laughed at me. I am extremely disappointed with Fido's services.
Update: Michael from Bell answered right away and is being very helpful with helping me choose a plan
Sorry my Fido peeps.
Switched to Rogers and they waved the $25 fee with the same plan. Same parent company I guess, but I had other plans with them. If I get bad service I can always switch all the Bell...
Sadly, I like the vibe at Fido and was wanting to stick with you. I just can't deal with the wait yesterday and today to try and change my plan (and I couldn't do it online as directed). Rogers wasn't much better at the start but they came back online already.
I lose the international calling/texting part, but I don't do much of that anyway. They said I can port my number too, but that will be a deal-breaker if not - will know in a few days...
other companies are the same, theyre swamped with calls, not sure if you heard the news but they released some killer price plan and everyones calling in about it, everyone and their dog that is.
I've been having the same issue - tried all available support channels through social media / been calling since noon yesterday. Would be great if I could get some help too