Can't get a hold of anyone at the call centre, through live chat or through facebook messenger

Can't get a hold of anyone at the call centre, through live chat or through facebook messenger

Can't get a hold of anyone at the call centre, through live chat or through facebook messenger

mabou
I'm a Participant Level 3

Can't get a hold of anyone at the call centre, through live chat or through facebook messenger

I have been trying to contact Fido since yesterday to change my plan through every available channel. After about a dozen phone calls as well as attempting contact through live chat and facebook messenger I went to the Fido store at Eglinton Square. The representative there told me that I have to contact Fido directly to change my plan. When I told him that the website states that you can do it over the phone or in store, which is why I came in, he laughed at me. I am extremely disappointed with Fido's services.

 

Update: Michael from Bell answered right away and is being very helpful with helping me choose a plan

13 REPLIES 13
jayomega
I'm a Participant Level 2

+1 

 

This type of service makes you go hmmmm....

 

FidoFaiza
Moderator

Hi @mabou,

 

Truly sorry about the delay; PM coming your way.



a28
I'm a Participant Level 3
I'm a Participant Level 3


@FidoFaiza wrote:

Hi @mabou,

 

Truly sorry about the delay; PM coming your way.


Hello, I am trying to change my plan to the $60 10GB plan, couldn't reach any rep in the call centre and also couldn't choose it on the My Account for the whole day. Can anyone help??   THANKS!!

FidoStephane
Community Specialist

Hey there @a28

 

Sending you a PM now Smiley



lhjmq
I'm a Participant Level 2

Any way to get help too? Been trying all weekend...

Dyno69
I'm a Contributor Level 2

i as well cannot connect to anyone, im sure tomoorow morning once the deals over itll be easy again, just a scam.

DMolella
I'm a Participant Level 2

Totally, cant get a hold of anyone.

Over 13 yrs customer, no contract, maybe ill switch.

biffmcgee
I'm a Participant Level 2

Yeah, I think I'm going over to bell.  This is **bleep**ing terrible.

jayomega
I'm a Participant Level 2

Sorry my Fido peeps.  

Switched to Rogers and they waved the $25 fee with the same plan.  Same parent company I guess, but I had other plans with them.  If I get bad service I can always switch all the Bell...

 

Sadly, I like the vibe at Fido and was wanting to stick with you.  I just can't deal with the wait yesterday and today to try and change my plan (and I couldn't do it online as directed).  Rogers wasn't much better at the start but they came back online already.

 

I lose the international calling/texting part, but I don't do much of that anyway.  They said I can port my number too, but that will be a deal-breaker if not - will know in a few days...

Paolo
I'm an Expert Level 2

ALL the companies have bad wait times NOT JUST FIDO,. this is a result of people wanting this plan and calling to get it, overwhelming the system

Paolo
I'm an Expert Level 2

other companies are the same, theyre swamped with calls, not sure if you heard the news but they released some killer price plan and everyones calling in about it, everyone and their dog that is.

ashame
I'm a Participant Level 1

I've been having the same issue - tried all available support channels through social media / been calling since noon yesterday. Would be great if I could get some help too

mabou
I'm a Participant Level 3

Update #2: Bell has the exact same deal on offer, and there are actual staff members available to set it up for you.