Can't connect to voicemail

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I'm a Participant Level 3 ali_taghvaei
I'm a Participant Level 3

Can't connect to voicemail

Changed plan yesterday, can't connect to voicemail today

pressing "1" doesn't work anymore

Tried dialing 514 583 7548 manually, it asks for 10 digit fido number, I enter it, and it says this number doesn't exist!!!!!! what is going on??

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Message 1 of 52
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Former Moderator FidoMaria
Former Moderator

Re: Can't connect to voicemail

Hi @ali_taghvaei!

 

The voicemail number is +1 416 821-6549. Have you tried this?

 

Let me know. Smiley



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Message 2 of 52
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I'm a Participant Level 3 ali_taghvaei
I'm a Participant Level 3

Re: Can't connect to voicemail

Yea the exact same...tells me to enter 10 digit fido number and then it says my number doesnt exist...tried the live chat for a solid hour today..no rep came online until i had to close it and leave

this is beyond unacceptable

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Message 3 of 52
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Former Moderator FidoMaria
Former Moderator

Re: Can't connect to voicemail

@ali_taghvaei I'll send you a PM to look into it.

 

Talk to you soon!



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Message 4 of 52
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I'm a Contributor Level 1 Panty
I'm a Contributor Level 1

Re: Can't connect to voicemail

 

I was able to get through yesterday (1.5 hour wait this time vs 4.5 hours the day before). and it had to be corrected by the rep. She advised most users who made the change via the web lost their voicemail service as well, so she had to add that back on (even though it comes with the plan).

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Message 5 of 52
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I'm a Participant Level 1 dipakasd
I'm a Participant Level 1

Re: Can't connect to voicemail

Another victim of the change-your-plan-lose-your-voicemail.

 

<rant>

And a victim of the clearly understaffed call centre and Live Chat.  I'm shocked Live Chat wasn't staffed up as async communications such as chats are THE way forward for customer service.  If you're forcing the customer to be on a telephone, create a CallBack function.  It's 2018 in 12 days time, massive call centre queues are a dinosaur that can't die fast enough.  The irony that you are calling into a phone company I'm sure isn't lost on any of us poor souls.

</rant>

 

Can someone from Fido get in touch with me ASAP and resolve this?

 

 

Thanks.

 

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Message 6 of 52
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I'm a Participant Level 2 leeneljane
I'm a Participant Level 2

Re: Can't connect to voicemail

I just notice this also. I lost my voicemail since I change to that problematic 10GB

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Message 7 of 52
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Community Specialist
Community Specialist

Re: Can't connect to voicemail

Hey there @dipakasd & @leeneljane

I'll PM you both now so we can fix your voicemail Smiley 



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Message 8 of 52
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I'm a Participant Level 2 Liangjessi
I'm a Participant Level 2

Re: Can't connect to voicemail

@FidoStephaneI also lost my voicemail after switching plans. Please let me know what needs to be done to add it back.

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Message 9 of 52
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I'm a Participant Level 2 Liangjessi
I'm a Participant Level 2

Re: Can't connect to voicemail

Update: I had my issue resolved through Live Chat. Waited over an hour to connect but once connected, the add-on was done promptly.

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Message 10 of 52
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I'm a Participant Level 1 hil131
I'm a Participant Level 1

Re: Can't connect to voicemail

Exact same problem and have tried the live chat and calling customer service multiple times and the wait time is ridiculous.

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Message 11 of 52
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I'm a Participant Level 1 kso3
I'm a Participant Level 1

Re: Can't connect to voicemail

I didn't even know this was an issue until I saw this topic on the forums.. Just checked my voicemail and mine doesn't work either!! I've been trying to get through the Fido chat for sometime now but no luck Sad any help here? 

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Message 12 of 52
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I'm a Contributor Level 1 cak
I'm a Contributor Level 1

Re: Can't connect to voicemail

I had the same issue couple of weeks back when i changed my plan. I waited 3 days, before i could get in touch with support and they added voice mail back. Was on hold for about an hour before i could talk to someone.

 

cak

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Message 13 of 52
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Community Specialist
Community Specialist

Re: Can't connect to voicemail

Sorry you had to wait on hold for so long @cak Sad

 

@kso3 & @hil131: I'll send you both a PM now so we can get your VM back up and running Smiley

 

Chat soon! 



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Message 14 of 52
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I'm a Participant Level 1 TDM566767
I'm a Participant Level 1

Re: Can't connect to voicemail

Help, i have this same issue as well. No voicemail since switching my plan. I was on hold for over two hours yesterday but had to hang up. today i've been sitting in the live chat for one hour so far. I really need this fixed for work.

 

 

solved! - just got through to the live chat. Maureen assisted me and i'm back in business. Thanks!

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Message 15 of 52
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