Changed plan yesterday, can't connect to voicemail today
pressing "1" doesn't work anymore
Tried dialing 514 583 7548 manually, it asks for 10 digit fido number, I enter it, and it says this number doesn't exist!!!!!! what is going on??
Yea the exact same...tells me to enter 10 digit fido number and then it says my number doesnt exist...tried the live chat for a solid hour today..no rep came online until i had to close it and leave
this is beyond unacceptable
I was able to get through yesterday (1.5 hour wait this time vs 4.5 hours the day before). and it had to be corrected by the rep. She advised most users who made the change via the web lost their voicemail service as well, so she had to add that back on (even though it comes with the plan).
Another victim of the change-your-plan-lose-your-voicemail.
And a victim of the clearly understaffed call centre and Live Chat. I'm shocked Live Chat wasn't staffed up as async communications such as chats are THE way forward for customer service. If you're forcing the customer to be on a telephone, create a CallBack function. It's 2018 in 12 days time, massive call centre queues are a dinosaur that can't die fast enough. The irony that you are calling into a phone company I'm sure isn't lost on any of us poor souls.
Can someone from Fido get in touch with me ASAP and resolve this?
I didn't even know this was an issue until I saw this topic on the forums.. Just checked my voicemail and mine doesn't work either!! I've been trying to get through the Fido chat for sometime now but no luck any help here?
I had the same issue couple of weeks back when i changed my plan. I waited 3 days, before i could get in touch with support and they added voice mail back. Was on hold for about an hour before i could talk to someone.
Help, i have this same issue as well. No voicemail since switching my plan. I was on hold for over two hours yesterday but had to hang up. today i've been sitting in the live chat for one hour so far. I really need this fixed for work.
solved! - just got through to the live chat. Maureen assisted me and i'm back in business. Thanks!