Can't connect to voicemail

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I'm a Participant Level 3 ali_taghvaei
I'm a Participant Level 3

Can't connect to voicemail

Changed plan yesterday, can't connect to voicemail today

pressing "1" doesn't work anymore

Tried dialing 514 583 7548 manually, it asks for 10 digit fido number, I enter it, and it says this number doesn't exist!!!!!! what is going on??

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I'm a Participant Level 2 tchiu
I'm a Participant Level 2

Re: Can't connect to voicemail

Thanks to @FidoAmanda for taking a look and resolving the issue. My voicemail now works!

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Moderator
Moderator

Re: Can't connect to voicemail

Thanks for updating the thread, tchiu!

 

We're happy to hear your voicemail is up and running again! 



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Message 47 of 52
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I'm a Participant Level 3 agusdrink75
I'm a Participant Level 3

Re: Can't connect to voicemail

Hi there! I need help... 

 

I change my phone and voicemail no working. 

 

Thanks 

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Message 48 of 52
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Re: Can't connect to voicemail

Hey @agusdrink75!

 

If you only changed your phone and kept the same plan then nothing should change with your voicemail and it should work.

 

If you call the voicemail number manually +1 416 821-6549, does it let you access your voicemail? If the answer is yes then you just have to set up that number as the voicemail number in your phone's settings.

 

If that does not work and you also changed your plan then we'll have to check your account. For us to do that you can contact us or let us know and we can send you a PM right here.

 

 



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Message 49 of 52
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I'm a Participant Level 3 agusdrink75
I'm a Participant Level 3

Re: Can't connect to voicemail

Thanks nick, but the MSG it's number invalid ?? Plan it's same.. 

 

Cheers 

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Message 50 of 52
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Re: Can't connect to voicemail

If you call the number I gave you, does it work?

 

Let us know! 

 

 



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Message 51 of 52
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Re: Can't connect to voicemail

Hey @agusdrink75!


Were you able to figure this out?


Keep us posted please Smiley 



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