Can't connect to voicemail

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I'm a Participant Level 3
I'm a Participant Level 3

Can't connect to voicemail

Changed plan yesterday, can't connect to voicemail today

pressing "1" doesn't work anymore

Tried dialing 514 583 7548 manually, it asks for 10 digit fido number, I enter it, and it says this number doesn't exist!!!!!! what is going on??

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Message 1 of 52
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Can't connect to voicemail

Just changed my plan yesterday online and lost my voicemail .Please help

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Message 41 of 52
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I'm Qualified Level 1
I'm Qualified Level 1

Re: Can't connect to voicemail

Hi Mattguaca, when you change your plan I think you have to set up your voice mail again. When you hold the 1 to access vm, does it ask for a password? If yes, enter the last 4 digits of your phone number and you will be able to set your message and change your password . You can also dial the voice mail number directly at 

416-821-6549 and proceed to set up again.

If that isn't the case and that you cannot access vm at all , send a dm to one of the moderators here and they should be able to walk you through it. 

I'm hoping it's that easy. Good luck 🍀 



If you liked my answer or I solved your problem please click like or solved.
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Message 42 of 52
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can't connect to voicemail

Same thing happened to me. I've been trying to figure it out myself but no luck. It seems like my voicemail got de-registered after I changed my plan. Going into voicemail settings to add the voicemail number complains that the number does not exist. Can someone help? Thanks.

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Message 43 of 52
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Moderator
Moderator

Re: Can't connect to voicemail

Hey @tchiu

 

Welcome to the community Smiley

 

I'm sorry to learn you're having trouble accessing your voicemail.  I'll send you a PM so we can take a look at that together.

 

Talk to you soon!



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Message 44 of 52
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can't connect to voicemail

Thanks for reaching out, Julien!

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Message 45 of 52
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can't connect to voicemail

Thanks to @FidoAmanda for taking a look and resolving the issue. My voicemail now works!

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Message 46 of 52
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Former Moderator
Former Moderator

Re: Can't connect to voicemail

Thanks for updating the thread, tchiu!

 

We're happy to hear your voicemail is up and running again! 



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Message 47 of 52
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I'm a Participant Level 3
I'm a Participant Level 3

Re: Can't connect to voicemail

Hi there! I need help... 

 

I change my phone and voicemail no working. 

 

Thanks 

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Message 48 of 52
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Moderator
Moderator

Re: Can't connect to voicemail

Hey @agusdrink75!

 

If you only changed your phone and kept the same plan then nothing should change with your voicemail and it should work.

 

If you call the voicemail number manually +1 416 821-6549, does it let you access your voicemail? If the answer is yes then you just have to set up that number as the voicemail number in your phone's settings.

 

If that does not work and you also changed your plan then we'll have to check your account. For us to do that you can contact us or let us know and we can send you a PM right here.

 

 



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Message 49 of 52
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I'm a Participant Level 3
I'm a Participant Level 3

Re: Can't connect to voicemail

Thanks nick, but the MSG it's number invalid ?? Plan it's same.. 

 

Cheers 

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Message 50 of 52
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