Can't connect to voicemail

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I'm a Participant Level 3 ali_taghvaei
I'm a Participant Level 3

Can't connect to voicemail

Changed plan yesterday, can't connect to voicemail today

pressing "1" doesn't work anymore

Tried dialing 514 583 7548 manually, it asks for 10 digit fido number, I enter it, and it says this number doesn't exist!!!!!! what is going on??

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Message 1 of 52
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Former Moderator FidoMaria
Former Moderator

Re: Can't connect to voicemail

Hi @Thunderhart & welcome to the Community!

 

I'll send you a PM to check out your account. Chat soon. Smiley



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Message 31 of 52
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I'm Helpful Level 2
I'm Helpful Level 2

Re: Can't connect to voicemail

Hi, could someone PM me, im having the same problem since changing my plan

 

thanks

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Message 32 of 52
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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: Can't connect to voicemail

done @ravedave2!



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Message 33 of 52
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I'm a Participant Level 3 YXR
I'm a Participant Level 3

Re: Can't connect to voicemail

Same problem here, can anyone help? Thanks!

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Message 34 of 52
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Moderator
Moderator

Re: Can't connect to voicemail

Hey @YXR 


That's odd. Did you get a chance to restart your phone to see if you get the same result with your voicemail?

 

And when did this problem start exactly?


Let me know.



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Message 35 of 52
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I'm a Participant Level 3 YXR
I'm a Participant Level 3

Re: Can't connect to voicemail

Hi, @FidoKenny thank you for the reply!  It happened when I changed my plan 2 days ago. I have restarted my phone, no success.

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Message 36 of 52
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Moderator
Moderator

Re: Can't connect to voicemail

Hey @YXR! Hope you're doing well. Smiley

 

We'll have to take a look at your account then. You can contact us here or we can send you a PM, if you want to continue here.

 

Let us know.



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Message 37 of 52
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I'm a Participant Level 3 YXR
I'm a Participant Level 3

Re: Can't connect to voicemail

@FidoPhilippe sure, please pm me, thanks!

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Message 38 of 52
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Moderator
Moderator

Re: Can't connect to voicemail

Will do @YXR! One PM comming up. Smiley



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Message 39 of 52
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I'm a Participant Level 3 YXR
I'm a Participant Level 3

Re: Can't connect to voicemail

@FidoPhilippe, great, waiting...

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Message 40 of 52
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I'm a Participant Level 1 mattguaca
I'm a Participant Level 1

Re: Can't connect to voicemail

Just changed my plan yesterday online and lost my voicemail .Please help

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Message 41 of 52
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I'm Qualified Level 1
I'm Qualified Level 1

Re: Can't connect to voicemail

Hi Mattguaca, when you change your plan I think you have to set up your voice mail again. When you hold the 1 to access vm, does it ask for a password? If yes, enter the last 4 digits of your phone number and you will be able to set your message and change your password . You can also dial the voice mail number directly at 

416-821-6549 and proceed to set up again.

If that isn't the case and that you cannot access vm at all , send a dm to one of the moderators here and they should be able to walk you through it. 

I'm hoping it's that easy. Good luck 🍀 



If you liked my answer or I solved your problem please click like or solved.
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Message 42 of 52
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I'm a Participant Level 2 tchiu
I'm a Participant Level 2

Re: Can't connect to voicemail

Same thing happened to me. I've been trying to figure it out myself but no luck. It seems like my voicemail got de-registered after I changed my plan. Going into voicemail settings to add the voicemail number complains that the number does not exist. Can someone help? Thanks.

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Message 43 of 52
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Former Moderator FidoJulien
Former Moderator

Re: Can't connect to voicemail

Hey @tchiu

 

Welcome to the community Smiley

 

I'm sorry to learn you're having trouble accessing your voicemail.  I'll send you a PM so we can take a look at that together.

 

Talk to you soon!



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Message 44 of 52
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I'm a Participant Level 2 tchiu
I'm a Participant Level 2

Re: Can't connect to voicemail

Thanks for reaching out, Julien!

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Message 45 of 52
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