Can't connect to voicemail

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I'm a Participant Level 3 ali_taghvaei
I'm a Participant Level 3

Can't connect to voicemail

Changed plan yesterday, can't connect to voicemail today

pressing "1" doesn't work anymore

Tried dialing 514 583 7548 manually, it asks for 10 digit fido number, I enter it, and it says this number doesn't exist!!!!!! what is going on??

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Message 1 of 52
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I'm a Participant Level 2 newaa
I'm a Participant Level 2

Re: Can't connect to voicemail

I think my problem started 2 days ago, suddenly there's no preset 1 (speed dial) voicemail retrieve number, and calling retrieved number it requires 10 digits phone number and PIN number is invalid too.

just to mention I did switch to 10GB plan as well...

live chat... just replied my requests from 4 days ago, 611....still waiting...and I'm given up...

any sooner help will be appriciated........

 

thanks

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Message 16 of 52
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Former Moderator FidoPamela
Former Moderator

Re: Can't connect to voicemail

Glad to here it's been fixed @TDM566767 Smiley We're here if anything! 

 

@newaa and @RobYVR I'll send you a DM shortly so we can look into this together. Talk to you soon Smiley 



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Message 17 of 52
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I'm a Participant Level 1 RobYVR
I'm a Participant Level 1

Re: Can't connect to voicemail

Hi. I just noticed yesterday that I can't access my voicemail. I lost an overtime shift because of it.

Yes I upgraded to the 10G/$60 plan. Please help.

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Message 18 of 52
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I'm a Participant Level 1 Jomai02
I'm a Participant Level 1

Re: Can't connect to voicemail

Got same issue asking my 10 digit fido number but its says not valid? Help me need to activate my voicemail.....


@ali_taghvaei wrote:

Changed plan yesterday, can't connect to voicemail today

pressing "1" doesn't work anymore

Tried dialing 514 583 7548 manually, it asks for 10 digit fido number, I enter it, and it says this number doesn't exist!!!!!! what is going on??


 

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Message 19 of 52
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Moderator
Moderator

Re: Can't connect to voicemail

Hi @Jomai02,

 

I'm sending you a PM. 

 

Talk soon. 



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Message 20 of 52
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I'm a Participant Level 1 gkogan
I'm a Participant Level 1

Re: Can't connect to voicemail

Hi,

Same issue here. Can't connect to voicemail.

 

pls.help

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Message 21 of 52
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Moderator
Moderator

Re: Can't connect to voicemail

Keep an eye out for a PM shortly. Smiley



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Message 22 of 52
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I'm a Participant Level 1 Ashlina01
I'm a Participant Level 1

Re: Can't connect to voicemail

I also have no voicemail yet it is included in the new 10g plan

Help!!! I need this voicemail and I had no idea I lost it. 

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Message 23 of 52
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Moderator
Moderator

Re: Can't connect to voicemail

Hey Ashlina01!

 

You'll receive a PM shortly. Smiley



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Message 24 of 52
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I'm a Participant Level 3 agusdrink75
I'm a Participant Level 3

Re: Can't connect to voicemail

Hi there!

Same issue here

Can't connect to voicemail.

 

 

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Message 25 of 52
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Former Moderator FidoMaria
Former Moderator

Re: Can't connect to voicemail

Hi @agusdrink75!

 

Are you getting the same error message that your number doesn't exist? If so, it's possible that the voicemail feature is missing in your account and needs to be added. Let me know if that's the case and I'll send you a PM. Smiley



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Message 26 of 52
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I'm a Participant Level 1 kimcell
I'm a Participant Level 1

Re: Can't connect to voicemail

I can't connect to my voicemail as well. This happened since I changed my plan. Asked Live chat and get a reply after 3 days. This is unacceptable! I need help with this ASAP

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Message 27 of 52
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Moderator
Moderator

Re: Can't connect to voicemail

Hey @kimcell and thanks for reaching out.


Are getting an error message when you try to acces your voicemail?



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Message 28 of 52
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I'm a Participant Level 2 Thunderhart
I'm a Participant Level 2

Re: Can't connect to voicemail

I also changed my plan online and lost my voicemail.  Tried the numbers I was given to recoop.  Nothing worked also said it didn't recognize my phone number.  What the heck?

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Message 29 of 52
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I'm a Participant Level 2 Thunderhart
I'm a Participant Level 2

Re: Can't connect to voicemail

I also changed my plan online and lost my voicemail.  Tried the numbers I was given to recoop.  Nothing worked also said it didn't recognize my phone number.  What the heck?

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Message 30 of 52
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